Refund policy

Return & Refund Policy

Effective Date: 21 August 2026

At The Private Brew, we take pride in the quality and craftsmanship of our curated barista accessories. If you are not completely satisfied with your purchase, we are here to help you resolve the issue quickly and smoothly.

1. 30-Day Return Window We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition that you received it: unused, unwashed, and in its original packaging.

  • All included components, accessories, manuals, and protective inserts must be returned intact.

  • You will need to provide a receipt or proof of purchase.

Note: Returns that show signs of coffee grounds, water exposure, or general use cannot be accepted for a full refund due to hygiene and safety standards.

2. How to Initiate a Return To start a return, please contact us at theprivatebrew@gmail.com

If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Buyers are responsible for paying their own return shipping costs unless the item is proven to be defective, damaged, or incorrect upon arrival.

3. Damaged, Defective, or Incorrect Items Please inspect your order upon reception and contact us immediately at ThePrivateBrew@gmail.com if the item is defective, damaged in transit, or if you received the wrong item.

When emailing us regarding a damaged or incorrect order, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos or video showing the damage or incorrect product

Once verified, we will arrange a replacement or issue a full refund at no extra cost to you.

4. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

5. Refund Process We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 5 to 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund to your statement. If more than 15 business days have passed since we approved your return, please contact us at theprivatebrew@gmail.com

6. Contact Us For any questions regarding our return and refund process, please reach out directly to our team:

  • Email: theprivatebrew@gmail.com